Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your personal information when you use SignPace.
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Personal Information:
- Name and email address
- Account credentials
- Payment information (processed securely by third-party providers)
- Communication preferences
Usage Information:
- Device information and IP address
- Browser type and version
- Pages visited and time spent on our service
- Features used and actions taken
We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:
- Provide and operate our digital signature services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions
- Personalize and improve our services
- Comply with legal obligations
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:
Service Providers:
We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer service.
Legal Requirements:
We may disclose information if required by law or in response to valid requests by public authorities.
Business Transfers:
In connection with any merger, sale of company assets, or acquisition, your information may be transferred.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- 256-bit SSL encryption for data transmission
- Encrypted data storage
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- Account information: Until account deletion
- Transaction records: 7 years for legal compliance
- Support communications: 3 years
- Usage analytics: 2 years in aggregated form
When we no longer need your personal information, we will securely delete or anonymize it.
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a structured format
- Restriction: Request restriction of processing
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided at the end of this policy.
We use cookies and similar tracking technologies to collect and use personal information about you. For further information about the types of cookies we use, why, and how you can control cookies, please see our Cookie Policy.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function
- Analytics Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our service.
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal information, to the United States and process it there.
We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We will also notify you via email or through a prominent notice on our service prior to the change becoming effective if the changes are material.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us:
- • By email: hello@signpace.com
- • By phone: +1 (800) SIGNPACE
- • On our contact page: signpace.com/contact
- • By mail: Kashyap LLC, Privacy Officer, 30 N Gould St, Ste R, Sheridan, WY 82801, USA
For EU residents, you also have the right to lodge a complaint with your local data protection authority.
We use Stripe for payment processing. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
All credit card details are encrypted and securely transmitted to Stripe for processing. We do not store any credit card details on our servers.
For more information about Stripe's security practices, please visit their website: Stripe Security.